Como piensan los consumidores.

Zaltman: "Though called by other names, many consumer-research topics directly involve cognitive structures, including product perceptions, brand attitudes, brandattribute, beliefs, brand personality, and consumer expertise. As consumers acquire new knowledge and interrelate it with existing knowledge in memory, they are assumed to form cognitive structures in memory. These cognitive structures or mental models represent the interpreted meanings of a product or a brand...." (Think)